Payments

• Invoices are sent only after orders have shipped from the supplier or manufacturer. Customers have 30 days to pay the full amount due.
• Prepay or pay early and save. A 1% discount is awarded to customers who pay the entire amount due via check or money order at the time an order is placed or within 15 days of the invoice date.
• A 1.5% per month finance charge is added to the total balance of orders that are past due. Suppliers charge this additional fee to customers who are delinquent on payments. This expense can be avoided by ensuring that payment is made within 30 days of the invoice date.

Returns

• Return policies vary among different manufacturers. Most manufacturers grant a full refund within 30 to 60 days of the purchase date. Some manufacturers have a review process and grant refunds by exception only. Occasionally, there is a restocking fee for media and documentation. Software Solutions is able to fulfill refund requests based on the manufacturers' return policies.